Complaint handling procedure

  1. Complaints / allegations of breach of conduct against leaders shall be reported to the Minister or an elder.
  2. If the complaint involves a breach of the law or abuse of children or the elderly it shall be reported to the appropriate government authority, in line with UCA NSW processes. (Contact Synod Associate Secretary on 02 8267 4323.)
  3. The complaint (other than those referred to in 2) should be investigated by an appropriate person nominated by the Minister or elder to whom it has been reported.
  4. If there has been a breach of the code of conduct, the leader concerned will be asked to correct their behaviour.
  5. If the behaviour continues the Minister or elder shall meet with the person for behaviour review meetings and explain the required behaviour change.
  6. If the behaviour continues then a small group of elders with the Minister shall arrange a meeting with the person concerned to address the behaviour. This may involve counselling.
  7. At any time during this procedure the leader concerned may be asked to step aside.
  8. In accordance with the Safe Church Policy support will be provided to the alleged victims and the leader to whom the complaint is about.
  9. Written notes of all the meetings will be carefully taken and given to all concerned.
  10. The matter should be dealt with in the strictest confidence.